FAQ

Creating an account is quick. Click Sign Up or Register, fill in your full name, email, date of birth, chosen password, and preferred currency (AUD or Bitcoin). You’ll be asked to confirm your contact details and agree to the site’s Terms and Privacy Policy. Some fields are required for regulatory reasons; incomplete profiles can delay withdrawals.After registration you’ll receive a verification email. Click the link to confirm your address. If you registered using Bitcoin, you’ll still complete the same verification steps, but you’ll be able to deposit with crypto once your account is validated. Keep your password secure and enable any available account protections, such as two-factor authentication, if offered.

Spin Samba’s primary welcome offer gives a 100% match up to $200 plus 40 free spins on Aladdin’s Wishes when you use the bonus code WELCOME and make the required minimum deposit (check the promotions page for current min deposit). The welcome program can extend across your first five deposits, delivering up to $1,000 in bonuses and up to 200 free spins total, depending on current promotions.To claim: register, deposit the required amount, enter the code WELCOME at deposit (if prompted), and accept the bonus. Read the bonus terms: wagering requirements and eligible games often apply, and some free spins carry a 40x playthrough. Promotions change, so confirm exact terms on the Promotions page before depositing.

Spin Samba periodically offers no-deposit free spins or small bonuses that don’t require an initial deposit. Common examples from past promotions include codes such as SAMBAJACKPOTS, JC3-0923, or SUNSET-BLAST for free spins on specific slots. No-deposit offers typically require you to register, enter the code, and meet identity checks before any winnings can be withdrawn.Keep in mind: no-deposit wins usually have stricter rules — capped cashout limits (often around $200), higher wagering requirements (40x is common for some free spins), and game restrictions. These offers are time-limited and subject to availability, so check the Promotions page and your account notifications for the latest no-deposit codes and terms.

Spin Samba accepts several payment methods to suit different players. Available options include Bitcoin (BTC), MasterCard, Visa, Visa Electron, and prepaid cards like Neosurf. Currencies listed in the current setup include AUD and Bitcoin; choose your preferred currency at registration or when making your deposit.Payment processing times vary: card and Neosurf deposits are usually instant, while Bitcoin deposits require blockchain confirmations and may take slightly longer depending on network conditions. Each method can have different minimums, fees, or verification needs — check the cashier section in your account for up-to-date details and any country-specific restrictions.

Withdrawals require a verified account and are processed according to the method you choose. For fiat withdrawals to cards or bank options you used to deposit, processing typically begins within a few business days after approval. Bitcoin withdrawals follow blockchain timing and can be faster once the payment is issued.Spin Samba may apply minimum and maximum withdrawal limits and has internal review steps to confirm identity and bonus clearance. Expect a verification review before the first withdrawal; completing KYC documentation promptly speeds this up. If you have pending bonus wagering, those conditions must be met before funds become withdrawable.

Wagering requirements, also called playthrough, tell you how many times you must bet the bonus amount (or bonus plus deposit, depending on terms) before you can withdraw related winnings. For example, a 40x requirement on a $10 bonus means you must place wagers totaling $400 (40 × $10) on eligible games.Different promotions, games, and free spins carry distinct contribution rates toward wagering. Slots often contribute 100%, while table games may contribute less or be excluded. Free spin winnings commonly have separate wagering levels — some offers list 40x for free-spin wins. Always check the promotion’s terms to know which games count, the multiplier used, and any maximum cashout tied to that bonus.

Yes. Spin Samba is designed for mobile play and works on most modern smartphones and tablets via your device browser. Games from Real Time Gaming are generally optimized for HTML5 mobile play, offering smooth gameplay without a separate download for many titles.If an app is available for your device in the future, it will be announced on the Promotions or News pages. For the best mobile experience, keep your browser updated, allow necessary site permissions, and ensure a stable internet connection. If a specific game doesn’t load, try clearing cache or switching between Wi‑Fi and mobile data.

Spin Samba’s library focuses on Real Time Gaming titles, delivering a mix of video slots, progressive jackpots, and classic table games. You’ll find branded and themed slot titles (like Aladdin’s Wishes from the welcome spins), as well as roulette, blackjack variations, and video poker.Game availability can vary by jurisdiction and ongoing licensing arrangements. If a particular title is not visible in your region, it’s usually due to local restrictions or license rules. Check the Games lobby and the review for more game highlights and recommendations.

Spin Samba operates under regulatory standards that require fair play and transparent operations. Games from Real Time Gaming use random number generation (RNG) technology to ensure outcomes are unpredictable and independent. Independent testing and audit details are usually listed in the site’s Terms or Licensing section.If you want formal confirmations, look for licensing statements and third-party audit reports on the site, or contact support for documentation. Regulatory compliance also mandates identity verification and responsible gaming measures to protect players.

KYC (Know Your Customer) verification confirms your identity and helps prevent fraud, money laundering, and underage gambling. Typical documents requested include a government ID (passport or driver’s license), proof of address (utility bill or bank statement), and, for card or account payments, a copy of the payment method or bank statement.Spin Samba may ask for verification at registration, before the first withdrawal, or when processing large transactions. Providing clear copies and responding promptly speeds approvals. While it can feel intrusive, completing KYC is a standard safety step that protects your funds and lets you withdraw winnings without delay.

If a game won’t load or deposits aren’t appearing, start with basic checks: confirm your internet connection, try a different browser or device, clear your browser cache, and disable ad-blockers or VPNs that can interfere. Ensure your account is verified and that you met any bonus terms that might restrict play or withdrawals.If issues persist, contact support with screenshots, timestamps, your username, and a description of the steps you’ve taken. For urgent matters in Australia, you can reach Spin Samba’s toll-free line at +1800022569; for written records, email support@spinsamba.com. Providing detailed information upfront speeds resolution.

Spin Samba promotes safe play through tools like deposit limits, self-exclusion, and reality checks, which help you control time and spending. If you need support, the site provides resources and links to professional help organizations in your region.Security-wise, the casino uses data protections and standard industry practices to safeguard personal and financial details. For account or policy questions, contact support by email at support@spinsamba.com or call the Australia toll-free number +1800022569. When contacting support, have your account details and any relevant transaction IDs ready to speed assistance.Play responsibly: set limits before you begin, never chase losses, and take breaks. If you feel your play is becoming a problem, use the self-help tools or contact support for immediate assistance.